Shipping Policy

This policy explains how and when your Fabroma order will reach you. It forms part of our Terms and Conditions.

1. Where We Deliver

We deliver across India to all PIN codes serviced by our courier partners. You can check whether your PIN code is serviceable at checkout.

2. Order Processing and Dispatch

•      Orders are dispatched within 1 to 3 working days of order confirmation. Working days are Monday to Saturday, excluding public holidays.

•      Cash on delivery orders may be confirmed with you by call, SMS or WhatsApp before dispatch. Unconfirmed COD orders may be cancelled after 24 hours.

•      During sales and festive seasons, dispatch may take longer. We will keep you informed of any delay.

 

3. Estimated Delivery Time

After dispatch, orders usually arrive within:

•      Metro cities: 3 to 5 working days

•      Rest of India: 5 to 8 working days

•      Remote areas (including the North-East, Jammu & Kashmir, Ladakh, and the Andaman & Nicobar and Lakshadweep Islands): 8 to 12 working days

 

An estimated delivery date is shown in your order confirmation. If your order is delivered after this date for reasons other than force majeure, you may return it for a full refund under our Return & Refund Policy.

4. Shipping Charges

•      Shipping is free on all orders.

•      Any applicable charges are shown at checkout before you pay.

 

5. Cash on Delivery (COD)

•      Payment can be made to the delivery partner in cash or by UPI.

•      We may disable COD for customers who have repeatedly refused COD deliveries.

 

6. Order Tracking

Once your order is dispatched, you will receive a tracking link by email, SMS and/or WhatsApp. You can also contact us for an update at any time.

7. Delivery Attempts and Undelivered Orders

•      Our courier partner will make up to 3 delivery attempts. Please keep your phone reachable so the delivery partner can contact you.

•      If an order cannot be delivered because of an incorrect address, repeated unavailability or refusal, it will be returned to us. For prepaid orders, we will refund the amount paid, less forward and return shipping charges of Rs. 250. For COD orders, the order will be cancelled.

•      If you would like an undelivered order to be sent again, additional shipping charges may apply.

 

8. Receiving Your Order

•      Please check that the package is sealed and undamaged before accepting it. If the package appears tampered with or damaged, we recommend you do not accept it and inform us within 24 hours.

•      We recommend recording an unboxing video when opening your package.

•      If you receive a damaged, defective or incorrect product, please follow the steps in our Return & Refund Policy.

 

9. Changing Your Delivery Address

You can change your delivery address before your order is dispatched by contacting us with your order number. Once dispatched, the address cannot be changed.

10. Delays

Delivery timelines are estimates. Deliveries may occasionally be delayed by events beyond our control, such as extreme weather, natural disasters, strikes, government restrictions or courier disruptions. We will keep you informed in such cases.

11. Ownership and Risk

Ownership of and risk in the products pass to you on delivery.

12. Contact Us

Fabroma Lifestyle Private Limited

6063, Raj Textile Tower Block B, Saroli Road, Magob, Surat, Gujarat 395010, India

Email: support@fabroma.com

Phone / WhatsApp: +91 99242 05599

Customer care hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays