Privacy Policy

1. Introduction

Fabroma Lifestyle Private Limited ("Fabroma", "we", "us" or "our"), with its principal place of business at 6063, Raj Textile Tower Block B, Saroli Road, Magob, Surat, Gujarat 395010, India, respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit www.fabroma.com (the "Website"), place an order, or contact us through customer support, email, WhatsApp or social media.

For the purposes of Indian data protection law, Fabroma is the Data Fiduciary for your personal data. This policy is published under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It is also designed to meet the requirements of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as they come into force.

By using the Website or providing your personal data to us, you consent to its processing as described in this policy.

2. Information We Collect

Information you provide

•      Name, phone number, email address, and billing and delivery addresses.

•      Account login details, order history and size preferences.

•      Messages and communications you send us, including through WhatsApp and email.

•      Reviews, photographs and other content you submit.

•      Bank account or UPI details, only where needed to refund a cash on delivery order.

 

Payment information

Payments are processed by our payment partner. We receive only limited information such as the transaction ID, payment status and payment method type. We do not store full card numbers, CVV, UPI PINs or net banking passwords.

Information collected automatically

When you use the Website, we automatically collect your IP address, device and browser type, pages viewed, time spent on pages, referring website, approximate location based on your IP address, and cookie identifiers.

Information from third parties

We may receive delivery status from our courier partners, payment confirmation from our payment partner, and information from advertising and social media platforms when you interact with our advertisements or pages.

3. How We Use Your Information

•      To process, confirm and deliver your orders, including sharing delivery details with our courier partners.

•      To process payments, returns, exchanges and refunds.

•      To send order confirmations and shipping updates by email, SMS and WhatsApp.

•      To respond to your queries and complaints.

•      To create and manage your account.

•      To prevent fraud and verify cash on delivery orders.

•      To understand how the Website is used and to improve our products and services.

•      With your consent, to send you marketing communications and personalised offers.

•      To show you relevant advertisements on third-party platforms such as Google and Meta (Facebook and Instagram).

•      To comply with legal obligations, including GST invoicing and tax record-keeping, and to respond to lawful requests from authorities.

 

4. Consent

We process your personal data based on the consent you give us, for example when you place an order, create an account or subscribe to our communications, or where the law otherwise permits it, such as to comply with legal obligations. You may withdraw your consent at any time as described in section 10. Withdrawal does not affect processing carried out before it, and we may be unable to fulfil an order if you withdraw consent that is necessary for it.

5. How We Share Your Information

We do not sell your personal data. We share it only with the following, and only as needed for the purposes described in this policy:

•      E-commerce platform: Shopify, which hosts our Website and stores order information.

•      Payment partner: Cashfree, to process payments and refunds.

•      Courier partners: Shiprocket, to deliver orders and collect returns.

•      Communication service providers: to send emails, SMS and WhatsApp messages on our behalf.

•      Analytics and advertising partners: Google, Meta, to understand Website usage and show relevant advertisements.

•      Professional advisers: such as our chartered accountants, auditors and lawyers.

•      Government and law enforcement authorities: where required by law.

•      A successor business: in the event of a merger, acquisition or sale of all or part of our business, subject to this policy.

 

Our service providers process personal data only on our behalf and are required to keep it secure and confidential.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website and improve your experience:

•      Essential cookies: needed for the shopping cart, checkout and security.

•      Analytics cookies: help us understand how visitors use the Website.

•      Marketing cookies: help us show you relevant advertisements and measure their effectiveness.

 

You can manage cookies through your browser settings and our cookie banner. Blocking essential cookies may prevent parts of the Website, such as the checkout, from working properly.

7. Marketing Communications

We send marketing messages only with your consent. You can opt out at any time by clicking "unsubscribe" in our emails, replying "STOP" to our SMS or WhatsApp messages where this option is offered, or contacting us. You will continue to receive messages about your orders.

8. Storage and Transfer of Data

Our Website is hosted on Shopify, and your personal data may be stored and processed on servers located outside India. Any such transfer is made in accordance with applicable Indian law, including any restrictions notified by the Central Government.

9. Data Retention

We keep your personal data only for as long as it is needed for the purposes described in this policy. Order and invoice records are retained for the period required under tax and other applicable laws, including GST law. Marketing data is kept until you withdraw your consent. After that, data is securely deleted or anonymised.

10. Your Rights

Subject to applicable law, you have the right to:

•      obtain a summary of the personal data we hold about you and how we process it;

•      correct, complete or update your personal data;

•      request erasure of your personal data, except where we must retain it by law;

•      withdraw your consent at any time;

•      have your grievances redressed; and

•      nominate another person to exercise your rights in the event of your death or incapacity.

 

To exercise any of these rights, contact our Grievance Officer (section 14) from the email address or phone number linked to your account. We may need to verify your identity before acting on your request, and we will respond within 30 days.

11. Security

We use reasonable security practices to protect your personal data, including SSL encryption on the Website, payment processing through PCI-DSS compliant payment partners, and restricted access to personal data. However, no method of transmission or storage is completely secure. If a data breach occurs that is likely to affect you, we will inform you and the relevant authorities as required by law.

12. Children's Privacy

The Website is intended for users aged 18 and above. Products for children should be purchased by a parent or legal guardian. We do not knowingly collect personal data from anyone under 18 without verifiable parental consent, and we do not track, monitor or target advertising at children. If you believe a child has provided us with personal data, please contact us, and we will delete it.

13. Third-Party Websites

The Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

14. Grievance Officer

If you have any questions, concerns or complaints about this policy or how we handle your personal data, please contact our Grievance Officer:

Grievance Officer: Mr Rakesh

Company: Fabroma Lifestyle Private Limited

Address: 6063, Raj Textile Tower Block B, Saroli Road, Magob, Surat, Gujarat 395010, India

Email: support@fabroma.com

Phone: +91 99242 05599

Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays

We will acknowledge your complaint promptly and resolve it within one month. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India in accordance with applicable law.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We will notify you of significant changes by email or through a notice on the Website.