Return & Refund Policy

We want you to love every Fabroma piece. If something is not right, this policy explains how returns, exchanges and refunds work. It forms part of our Terms and Conditions.

1. Return and Exchange Window

You may request a return or exchange within 3 days of delivery.

2. Eligibility

To be eligible for a return or exchange, the product must:

•      be unused, unwashed and unaltered;

•      have all original tags, labels and packaging intact;

•      include every piece of the set (for example, the top, bottom and dupatta); and

•      be free of perfume, deodorant, make-up, stains and odour.

 

3. Products That Cannot Be Returned

•      Products that have been worn, washed, altered or damaged after delivery.

•      Products with tags removed or missing.

•      Free gifts and complimentary items.

 

These exclusions do not affect your rights for damaged, defective, incorrect or late-delivered products, described in section 4.

4. Damaged, Defective, Incorrect or Late-Delivered Products

If you receive a product that is damaged, defective, or different from what was shown or described on the Website, or if you receive the wrong item, size or colour, we will collect it at no cost to you. You may choose either a replacement (subject to availability) or a full refund, including any shipping and COD charges paid.

We request that you report such issues within 24 hours of delivery, with your order number and clear photographs of the product, its tags and the packaging, so we can raise the matter promptly with our courier partner. An unboxing video helps us resolve these claims faster.

If your order is delivered after the estimated delivery date communicated to you, for reasons other than force majeure, you may return it for a full refund, including any shipping and COD charges paid.

5. How to Request a Return or Exchange

1.      Contact us within 3 days of delivery at support@fabroma.com or on WhatsApp at +91 99242 05599. Share your order number, the product, the reason for return, and whether you would like a refund or an exchange (with your preferred size).

2.     We will confirm your request and share a return reference number.

3.     Our courier partner will collect the product from your delivery address within 2 to 4 working days, where reverse pickup is available at your PIN code. Please pack the product securely with all tags and pieces.

4.     If reverse pickup is not available at your PIN code, we will share our address for you to send the product. For damaged, defective or incorrect products, we will reimburse your courier charges up to Rs. 120 on receipt of the courier slip.

 

6. Exchanges

•      Size exchanges are available for the same product, subject to stock availability. One free size exchange is allowed per product.

•      The replacement is dispatched once the returned product passes our quality check.

•      If your preferred size is not available, you may choose a refund under section 7.

•      If you would like a different product, please request a return and place a new order.

 

7. Refunds

Refund timelines

•      Refunds are initiated within 5 to 7 working days after the returned product passes our quality check.

•      Prepaid orders: refunded to the original payment method. Your bank or payment provider may take a further 5 to 7 working days to credit the amount.

•      Cash on delivery orders: refunded to your bank account or UPI ID, which we will ask you to share securely. Alternatively, you may choose store credit.

•      We will notify you by email, SMS or WhatsApp when your refund has been initiated.

 

Refund amount

•      Damaged, defective, incorrect or late-delivered products: the full amount paid, including shipping and COD charges.

•      All other eligible returns: the price paid for the product, less a reverse pickup fee of Rs. 200. Shipping and COD charges paid on the original order are not refundable.

•      Where a coupon or discount was applied, the refund is based on the amount actually paid for the returned product.

 

8. Order Cancellation

You may cancel an order free of charge at any time before it is dispatched. Refunds for cancelled prepaid orders are initiated within 2 working days. Once dispatched, an order cannot be cancelled, but it may be returned under this policy. We do not charge any cancellation fee.

9. Contact Us

For any help with returns, exchanges or refunds, please contact:

Fabroma Lifestyle Private Limited

6063, Raj Textile Tower Block B, Saroli Road, Magob, Surat, Gujarat 395010, India

Email: support@fabroma.com

Phone / WhatsApp: +91 99242 05599

Customer care hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays

If your concern is not resolved, you may contact our Grievance Officer, whose details are available in our Terms and Conditions.